Don't Hide Negative Feedback 
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In the online world, don't shy away from negative comments; instead, face them head-on. Addressing customer concerns builds trust, helps diffuse a tense situation and can help you win back an upset customer. Even better, it gives your brand advocates a chance to come to your defense.
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Face negative feedback head on instead of shying away from it. Addressing customer concerns builds trust, helps diffuse a tense situation and can help you win back an upset customer. Even better, it gives your brand advocates a chance to come to your..
